Returns and Refunds

Returns

Not entirely satisfied with your purchase? No problem, we offer a 14-day cooling-off period after purchase. After registering your return, you have another 14 days to return your product. You are only responsible for the costs of returning the product from your home to Hydross.


Follow the steps below to return your order:

1: Send an email to support@hydross.nl&nbsp stating that you wish to return your order. Don't forget to include the order number in your email. You can also contact us via the contact form on our website.

2: Obtain a return label and affix it to the packaging.

3. If you exercise your right of withdrawal, the product will be returned to the trader with all accessories supplied and, if reasonably possible, in its original condition and packaging. If the product is damaged or the packaging is damaged more than is necessary to try the product, we may charge you for the reduction in value of the product. Therefore, please handle the product with care and ensure that it is properly packaged when returning it.

    4: Go to the delivery point of the shipping company where you obtained a return label. Please note that you will receive a shipping receipt from the cashier or by email. Keep this receipt in a safe place until the return has been processed and refunded. Without a return receipt, we cannot investigate missing returns and therefore cannot issue a refund.

    5: Once the return parcel has been delivered to our distribution centre, it may take up to 7 working days for the return to be processed. Once we have processed the return, you will receive a return confirmation by email. This email will also state the new invoice or refund amount.

    Refunds

    I have returned my order. When will I know if it has been approved?

    Once the item has been received and checked, you will receive an email stating that Hydross has successfully received the returned item. We will then keep you informed of the status (approved/rejected) of the returned item.

    I have returned my order. When will I receive my refund?

    Once the return package has been delivered to our distribution centre, it can take up to 14 days for the return to be processed. Once we have processed the return, you will receive a return confirmation by email. This email will also state the new invoice or refund amount. The purchase amount will be refunded to the payment details known to us as soon as possible.

    What are the costs?

    Return shipments must be sent at your own expense. The costs vary depending on the shipping method and the weight of the package.

    MFT Holding Limited
    79011876
    CMA Building, 21st Floor
    64 Connaught Road Central
    Hong Kong